Hot Glass Programs Senior Technician

Summary

Responsible for the maintenance and repair of all Hot Glass Programs (HGP) equipment on site and at remote studios to ensure uninterrupted programming and upkeep of world-class glassmaking facilities. Works closely with HGP managers and team to provide technical support for sustained and evolving programming and activities. Maintains supply and orderly storage of all consumables and replacement parts necessary for continual operation. Responsible for preparation of mobile studios prior to remote deployment. Serves as main contact with Operations Department, Storage and Safety Matrix teams. Establishes, implements and documents maintenance and safety protocols for all Hot Glass staff to follow.

Responsibilities

Technical

  • Designs, builds and fabricates equipment, tools, displays and fixtures.
  • Programs, operates, troubleshoots and updates equipment computer control, combustion and power delivery systems (electric and gas).
  • Leads support of HGP team in resolving technical issues with controllers and power delivery systems to equipment. Is available via smart device 24 hours a day, seven (7) days a week to troubleshoot technical issues by phone.
  • With Operations support, is the subject matter expert on HVAC, gas train and electrical systems in the HGP studio areas and mobile workplaces.
  • Serves as the technical expert of outreach programs when working with external partners to facilitate deployment.
  • Works closely with and trains HG Technician Demonstrator, who serves in a support role for maintenance, supply, and technical operations.

Maintenance

  • Responsible for the maintenance of all HGP facilities equipment, support infrastructure, tools, and assets. Ensures that the furnaces, annealers, glory holes and flameworking equipment are in continual operating order with no unplanned downtime.
  • Responsible for the safe daily operation of equipment. Establishes and continually updates safe operating procedures for all equipment.
  • Maintains the cleanliness, look and finish of HGP working areas.
  • Effectively engages HGP colleagues in shop upkeep through checklists and maintenance protocols. Develops and implements a preventative maintenance plan.
  • Continually monitors and maintains outreach assets: Mobile Hotshop, GlassLab Container and Specialty  equipment.
  • Responsible for the upkeep, order and cleanliness of the HGP maintenance and storage facilities.

General

  • Supports and amplifies the Museum’s commitment to diversity, equity, inclusion and access.
  • Complies with all Museum safety and environmental regulations, protocols and trainings. Always works in a safe manner.
  • Serves as main point of contact with Operations Department, Storage and Safety Matrix Teams. Serves on Storage and Safety Matrix Teams.
  • Regular liaison with the Senior Manager, Environment, Health and Safety to ensure compliance with CMoG standards and external regulations.
  • Responsible for procuring and maintaining accurate inventory of all demonstration materials, maintenance supplies, spare parts, tools and consumables.
  • Responsible for the organized storage of materials, supplies, parts, tools, equipment and consumables.
  • Establishes and maintains good relations with all suppliers, manufactures and contractors who supply Hot Glass Programs.
  • Prepares mobile studios and equipment for deployment. Ensures that upon arrival at designated location, all systems are in working order, supplies are well stocked and appropriate tools are included.
  • Prepares support documents for international equipment deployment and transportation.
  • Works with transportation partners to facilitate successful off-site storage and delivery of mobile studios.

Qualifications

  • Respect and exemplify the values of The Corning Museum of Glass in all interactions with colleagues, staff, volunteers and the public.
  • Ability to represent the Museum in a professional manner.
  • Adhere to all prescribed organizational and departmental policies and procedures.
  • Ability to work independently and as part of a team; strong collaboration skills.
  • Ability to work with people from a variety of cultures; ability to maintain an appropriate voice for diverse audiences.
  • Ability to handle high stress situations in a calm manner, including emergency technical issues.
  • Bachelor’s degree required. Fine Arts degree desired.
  • 10 years’ experience in glass studio technical support required.
  • Metal fabrication, welding and construction experience required.
  • Strong knowledge of glass studio equipment construction.
  • Basic electrician skills required. Must be able to use voltmeter proficiently.
  • Demonstrated experience with equipment control systems, combustion systems and electric power delivery.
  • Knowledge of glass studio support systems, HVAC, gas train and electrical.
  • Ability to move up to 50 lbs. in all directions.
  • Analytical skills to effectively identify and resolve technical issues.
  • Learns new technology quickly and thoroughly.
  • Demonstrated proficiency with Microsoft Office Suite, MS Teams and SharePoint.
  • Strong interpersonal skills; and ability to communicate effectively within a critical network of accountability.
  • Works effectively and professionally with people at all levels, including external stakeholders. Excellent organization and time management.
  • Successfully handles multiple projects and tasks; resourceful mindset and flexible. Attention to detail and effectively handles multiple tasks under the pressure of deadlines.
  • Excellent presentation skills and proficiency in speaking in front of diverse groups.
  • Excellent customer service skills.
  • On-call availability to troubleshoot technical issues via a smart device 24 hours a day, seven (7) days a week.
  • Some weekends, evenings and holidays required, flexibility in hours necessary.
  • Regional, domestic and/or international travel, as needed.

To Apply

Email or mail resume with cover letter to [email protected] or send to Corning Museum of Glass, One Museum Way, Corning, NY 14830, Attn: Human Resources. An Equal Opportunity Employer.